RETURNS
We are sorry that it didn't work out! If you need styling advice, sizing help, or have any questions about a purchase, please contact us at support@azurewi.com.
RETURN POLICY
FINAL SALE POLICY
Final Sale Policy (not eligible for return or exchange) applies to: jewelry, shoes, hats, swimwear, sunglasses, any special orders, & *any discounted or sale items*. All items on sale, even if they are not explicitly noted with 'THIS ITEM IS FINAL SALE', are still considered final sale due to being discounted.
IN-STORE RETURNS
Because you are able to touch, feel, and try-on pieces while working with our amazing stylists, in-store purchases can be returned for store credit ONLY. All returns must be completed within 7 days from purchase date. Merchandise must be unworn with tags attached. If tags are removed, the return will not be accepted. If merchandise is received past the 7 day window, it will not be accepted.
In the spirit of elevating your holiday experience, we are extending our in-store gift return policy until January 12th, 2024, to ensure you can effortlessly exchange or return any gifts if needed! Please note that in store gift purchases can be returned for store credit ONLY.
ONLINE RETURNS
We will happily exchange or refund any full price, unworn merchandise within 7 days that the package was received.
Please note that the cost of an online return is $7.95 which will be subtracted from your refund. If you are local, you can return your online purchase in-store at no cost.
When returning merchandise, please package securely. If tags are removed, the return will not be accepted. If merchandise is not shipped back to AZURE within the 7 day window, it will not be accepted. Shipping charges are not refundable.
To start a return, please follow the steps below.
START A RETURN
1. Log in to your account
2. In the Email field, enter your email address, and then click Continue.
3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
4. Go back to the online store, and then enter a six-digit verification code.
5. Click the order that you want to submit the return for.
6. If your order has more than one item, then select the items that you want to return.
7. Select a return reason and add a note for the store.
8. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund. Please note that the cost of an online return is $7.95 which will be subtracted from your refund.